Will COVID-19 affect my shipping date?

We are monitoring the situation resulting from COVID-19 closely and are doing everything we can to ensure that orders are shipping on time. While we are not experiencing shipping delays currently, please understand that your order could take additional time to ship. Please allow up to seven business days for shipping confirmation before contacting customer care.

How are shipping fees calculated?

At this time, we offer free shipping on all orders over $49. For orders under $49, we offer $5 flat rate shipping.

When will my order be shipped?

Orders are typically shipped within 2-6 business days after the order is placed.

Are there any shipping restrictions?

Customers can ship to any location within the state of their utility service address. For all orders including Google and Nest Smart Home products, shipping is not available to PO boxes or military bases.

Do you offer expedited shipping?

At this time, we do not offer expedited shipping.  You will receive a tracking number as soon as your order is shipped so you can track its progress.

Can items from the same order be shipped to different addresses?

If you need deliveries to different addresses, please place a separate order for each shipping address.

Can I change the shipping address for an order that has already been shipped?

You will receive a tracking number for your shipment as soon as it’s sent to the delivery company.  We cannot adjust your shipping address once your order has shipped.  However, you may be able to call the delivery company with your tracking number and request that your order be re-routed.

More questions?

See our Frequently Asked Questions. You can also contact us or call 844-373-5822. We are happy to help.